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Should you require any help or assistance please do not hesitate to get in contact and we will endeavour to solve any problems as soon as possible.

Contact: Robert@hotbunk.co.uk

 

ANSWERS TO TWO COMMON QUESTIONS REGARDING ONLINE BOOKING:

1. BOOKING CONFIRMATION E-MAIL NOT RECEIVED?
With certain e-mail accounts (Hotmail, MSN) the booking confirmation e-mail may arrive in your Junk folder. However, if you cannot find it we will be pleased to send another.

2. GROUP BOOKINGS WITH DIFFERENT DATES?
If you wish to make a group booking at a hotel, with some of your party staying on different dates, and you want to know if there is availability for all your party before you begin the booking. You must begin booking your rooms and dates until your requirements exceed availability. You can then cancel your bookings free of charge - subject to each hotel's notice requirements (listed on the hotel's page under Hotel Policies - normally 1-3 days prior notice).

 

CANCELLATIONS: To cancel book-online accommodation you will find a link in your confirmation e-mail. You can also cancel by going to the hotel's main page and find the cancellation link there. You will need to enter your PIN number.

 

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